If you cannot find an answer to your question in the Frequently Asked Questions section, please contact Contact form.
About Hatena Points
If your support matter is urgent, or if you have encountered a serious bug, please contact us directly. Please include your name, email address and a description of the problem and send it us via our contact form. Our support staff will investigate your problem and reply to you by email.
We'll be able to help you better when reporting your problem if you can tell us as much as information as possible, such as the information below.
- The time and date that the problem occured
- The URL of the page where you experienced the problem
- The error message that was displayed
- Please tell us as much detail as possible about how and when the error occurred.